Returns / Exchanges
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you ordered. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines.
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with un-mounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
All return shipping charges must be prepaid. (Sorry no COD deliveries)
For your protection, we recommend that you use FedEx or Insured Parcel Post with tracking.
Keep a copy of the Return Tracking Number until your order payment has been credited to your account.
You will be refunded the shipping cost if the return is a result of a manufacturer defect or a shipping error on our part.
In addition to being able to return an item via FedEx/MAIL, we are happy to accept returns or exchanges at M.R.S. Hobby Shop retail location.
In order to make an exchange, place a new order on our website. When your return arrives, we will issue a full refund, minus any shipping charges, to your credit card. When placing your exchange order, use Coupon Code: EXCHANGE for Free Shipping!
HOBBY-ON.COM reserves the right to charge a 20% restocking fee on any merchandise returned for credit.
Refused or returned shipments in which HOBBY-ON.COM incurs additional shipping fees will be assessed on the return credit.
We are happy to provide customer support for warranty issues for any product we carry. Vendor specific warranty polices apply.
Please see our Terms & Conditions for complete details regarding our return policy.