FAQ
Frequently Asked Questions (FAQ)
Is a Catalog available?
We do not print a catalog. All items that we have available are listed online. One of the ways we offer CLUB prices is to avoid printing cost of a hard copy catalog.
I need my items by tomorrow; can you get them to me?
No, all items ship in 6 to 10 business days unless specified otherwise. Our goal is to provide the BEST PRICE AVALABLE option with the largest selection.
I don't see an item that I want; can you get it / special order it for me?
All items that we carry are listed online. To provide low prices we buy most items in bulk by contract. This does not allow us to special order one or two individual items from manufacturers.
We will take requests for items or brands that you would like to see on our site to improve our selection whenever possible.
Why are items for sale that are not currently in stock?
Most hobby manufacturers announce items that are going to be produced up to 8 months before they actually produce the items. Many times the manufacturers will produce a very low quantity, usually not many more than the number of items that have been 'presold’ In order to ensure that our customers get the items they want, many times it is necessary to pre-order. Most non-released items are listed online with the expected release date. Additionally, our customers simply want to be the first to receive a new release item.
How much is shipping?
Current standard shipping cost is automatically calculated online for
Has my order shipped or what’s my order status?
Your order status is available online at Login.
How much does it cost to ship HAZMAT items (rocket engines)?
We ship all HAZMAT items via USPS surface mail. There is no HAZMAT fee for shipping items this method. However, USPS is a slower shipping method than UPS, or FedEx. Please allow for 4 to 5 additional shipping days when placing your order for these items.
Where are you located?
Hobby-On.com does not have a retail location. Come visit one of Hobby-On Utah’s order pickup locations M.R.S.Hobby Shop Hours:
The online date for an item I'm interested in says unknown. What date will the item be available?
The online availability information is updated every day. An unknown date means that the manufacturer is out of stock of the item and does not yet have the item set for another production run. This could mean that the item will arrive in two weeks or 6 months. A rule of thumb is, if the item is in high demand (such as Tamiya or Testor paint, they sell thousands) it should be closer to the two week time frame. If it is a product that has a slow sell rate the release will be much longer.
