About Us
We have lots of Hobby Products!
About Us
Welcome to Hobby-On:
At the start, we opened in 1984 as M.R.S. Hobby Shop (Model Railroad Station Hobby Shop Inc). We carry a variety of hobby products from plastic models to radio control, even puzzles, and many other categories. Over the years, the products have changed, to keep up with technology, M.R.S.Hobby Shop has launched Hobby-On in an effort to stay abreast of changing times and offer our services across the nation and worldwide.
Hobby-On offers Name Brand Products at Discount Prices.
Hobby-On is where you can link buying power with your peers, and be part of the best source for your products, with service available only at Hobby-On and of course the best Prices.
We have confidential insider club pricing on major hobby product brands. Become an insider club member, it is FREE.
Hobby-On Goal:
To give you the happiest experience with your hobby.
Hours:
Our hours of operation are Monday - Friday, 9:00AM to 6:00PM Mountain, excluding holidays. We are not open on weekends. If you send us questions after 6:00PM Mountain, your question will more than likely be answered the following business day. Please send your questions in and we will reply ASAP.
Integrity:
We operate our business with integrity and request your feedback. We want your experience to be 100%, but if there are concerns about our support or services please do not hesitate to contact one of us and we will correct it for you, to the best of our ability.
Our Process & Problem Resolution:
Our general manager, resident hobby experts, and shipping department review all items, to catch any inaccuracies before packing. While we try to be as accurate as possible, we are human and occasionally make mistakes, overlook things, or use a duplicate picture when we shouldn't have. We are committed to getting it 100% right all the time, to ensure your satisfaction. If you receive an item that is not in the described condition, or if you are not happy, you can always send back your purchase for a full refund or repair, or we will make an agreeable adjustment. If it is our fault, we will pay the shipping charges both ways. We do strive to make your experience with us as positive as possible and do everything we can to make things right, you are always welcome to return an item for a full refund. Please notify us within 7 days of receiving it if you have a problem, you can contact us. We typically receive several hundred emails daily and we are usually a few hours behind. We have the largest backlog on Mondays and we appreciate your patience in waiting for our reply.
Our Team (we all have a stake in the support you receive):
DOUG - Customer Support /Company Controller
KOLBY- Customer Support /Shipping Controller, Product Tec Support
ANDREW –Customer Support/ Shipping and Receiving Controller
Everyone Else - Gets everything else done
Payment Expectations:
We do expect you to pay us in US Funds in the form you decide.
Overall we hope that you will enjoy working with us!
Thank You!
Thank you for all of your purchases and support, we will continue to offer you a large selection of items at the lowest price.
We appreciate your business and will continue to work hard to earn it in the future. We love it!
Doug and the Team
