Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived or Lost Box.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Shipping and Returns
Defective Merchandise
Free Shipping with Ship-to-Store
My shipment is Damaged?
What are my payment choices?
When will my order ship what are my shipping charges?
What is the return policy?
International Shipping
Do you ship to my country?
Low Price Guarantee
Privacy Policy
Pricing and Billing
My Payment Options
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Hobby-On Infromation

How Hobby-On ordering works
Additional Support
How do I contact you?
Frequently Asked Questions (FAQ)
I don't see an item that I want; can you get it or order it for me?
I need my items by tomorrow; can you get them to me?
Is a Catalog available?