Terms and Conditions
Responsibility
We'll go all out to help you choose the right combination of products for your hobby needs. We will do whatever it takes to make sure you're satisfied. But there's a limit to everything. And here's ours:
We cannot accept responsibility for injury and/or crash damage or loss of kits, engines and accessories, parts and materials that occurs during the use of any radio-controlled model. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection therewith.
If you substitute or replace normal kit hardware and/or radio components with after-market accessories, HOBBY-ON.COM INC. cannot be held responsible for problems or equipment failure caused by incompatibility or modifications. This includes all other products sold by HOBBY-ON.COM INC. . . .
General Errors
HOBBY-ON.COM INC makes every effort to ensure the accuracy of the information published on our websites. However, the documents and graphics published on this site may contain technical inaccuracies or typographical errors. HOBBY-ON.COM INC makes no representations about the suitability of the information and graphics presented on this site. All such documents and graphics are provided "as is" without warranty of any kind.
Pricing Errors
If an error is made and a product is listed at an incorrect price, HOBBY-ON.COM INC. shall maintain the right to refuse or cancel any orders placed at the incorrect price. If the order has been confirmed and charged to your credit card, HOBBY-ON.COM INC. shall immediately issue a credit in the amount of the incorrect price.
Product Descriptions
HOBBY-ON.COM INC. its affiliates attempt to be as accurate as possible. However HOBBY-ON.COM INC. does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Note: We do not guarantee HOBBY-ON.COM INC. prices listed on other websites or price engines.
We Accept Visa, MasterCard, American Express, and Discover.
If you are having your merchandise sent to an address that is different from your billing address we request that the address be on file with the credit card company. HOBBY-ON.COM INC. has the right to turn down an order that is shipped to an address other than the billing address on your order. Please ensure that your shipping address is on file with the credit card issuing bank so we can process your order.
We Accept PayPal
For your convenience we offer PayPal as one of our payment options. As required by PayPal, we can only ship orders to PayPal verified addresses. We cannot ship an order over $50 to a PO Box, even if it is to a PayPal verified address. All orders above $250 will require a signature.
Due to the nature of how PayPal works, we cannot accept PayPal as a payment method for backordered items If your cart contains both backordered and in-stock items, you may pay the in-stock portion of your order with PayPal. We will then contact you when the backordered items are available to arrange payment via any of our accepted credit cards.
All shipping, fraud prevention and backorder policies, including all other policies put in place by HOBBY-ON.COM INC., still apply to all orders submitted with PayPal unless otherwise noted.
Per PayPal Policy, all refunds must be processed within 30 days of the initial transaction. We cannot refund any PayPal transaction after that time.
Returning Items
We want you to be completely happy with your purchases. So we do everything we can to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 30 days under the following guidelines
Returns Policy
Returned merchandise must be in unused condition and in its original packaging. The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise. Radios must be returned with un-mounted servos and switch harness.
When packing your order for return, please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing, or if items are not packed properly to avoid damage to products and their boxes and/or packages. ARF kits are specially packaged to insure safe shipping of all contents. In order to receive credit for a returned ARF, the contents must be returned in the original plastic covers and arranged in a manner that will not damage the contents or packaging.
Please contact us for a return authorization number. Freight charges will not be refunded. The customer is responsible for insured shipping back to our shop.
Returns sent COD will not be accepted.
HOBBY-ON.COM INC. reserves the right to charge a 20% restocking fee on any merchandise returned for credit.
Refused Shipments
Refused or returned shipments in which HOBBY-ON.COM INC. incurs additional shipping fees will be assessed on the return credit.
Damaged Merchandise
If a package has been damaged in shipping and it is apparent when the package arrives at your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there. Be sure to save all paperwork and packing material with the damaged goods. The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim and keep you from receiving credit for the return.
Defective Merchandise
If you receive defective merchandise, please call us for return instructions. In most cases, we will accept returns and make adjustments; however, some manufacturers prefer handling defects directly. Defects found after the product is in use usually fall under manufacturer's warranty. A customer service representative will be happy to help you determine which procedure is appropriate for you.
Lost Boxes
If you feel a box has been lost in transit, please call with the order or invoice number and a list of the missing items. A tracer will be initiated at that time. A claim number will be issued if the carrier does not show delivery within 10 days of the scheduled delivery date. Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.
Missing Parts
Should you receive merchandise that is missing a part, please contact us. We will ensure that you are sent the part from our stock as appropriate. In accordance with a manufacturer’s request, we may direct the information or your call directly to the manufacturer.
